Project Management Seminar

Project Manager’s Club of Pune

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Customer Centricity:
A soft link for Project Success

About Webinar

In today’s delivery-driven environments, projects increasingly meet the agreed scope, time, and cost. Yet still fall short on stakeholder satisfaction, adoption and trust. This gap is rarely caused by technical failure or expertise; it is driven by misaligned expectations, lack of engagement and poor experience design.

Learning Objectives

This webinar reframes customer centricity as a core project leadership capability and not just a soft skill. It equips project professionals with practical, role-relevant approaches to manage customer expectations, communicate value, and embed customer thinking across the project lifecycle. Through real-world scenarios, interactive discussions, and actionable tools, participants learn how to consistently deliver projects that succeed both on paper and in perception.

Understand customer centricity in the context of project delivery and governance

Identify customer-critical moments where expectations and trust are shaped

Recognize common project behaviors that negatively impact customer experience

Apply practical tools to align expectations, communicate impact and drive adoption

Strengthen stakeholder confidence while reducing escalations and rework

Participants will be able to

Integrate sustainability principles into project planning and execution.

Use industry tools to measure sustainability metrics.

Advocate for sustainable decision-making in their organizations.

Collaborate on sustainability strategies with stakeholders.

Target Audience

Project Managers and Program Managers

PMO and Delivery Leads

Business and Technology Project Sponsors

Transformation and Change Managers

Engagement Managers and Consultants

Leaders and customer success professionals

Facilitator

Passionate Learning & Development practitioner with over 14 years of driving successful skills development culture in organizations operating in Insurance sector of India and Oman. Enabling them unlock full potential of their human capital through deep understanding of instructional designing and competency framework. He is Certified Professional in Talent Development (CPTD) from Association of Talent Development (ATD) – USA. He specializes in designing and delivering culturally integrated learning solutions using blend classroom and digital training methodologies, with a keen focus on building core knowledge, practical skills, and behavioral aptitudes among diverse workforces at all the levels of management. In his professional stint, Dinesh has helped individuals to drive their own career progression by following his structured yet individualistic skill development approach. His expertise in training on soft skills and behavioral skills has made signification impact behavioral change of learners as well as has had positive impact business outcome specially with people in customer facing roles.

Mr. Dinesh Gagnani
Founder & Principal Consultant
- Learning Tattva

Registration

There is no fee however registration is mandatory to attend the session.

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